Resolved Updated

hybrid it service model

Combine city IT staff with managed services to improve security and save costs

What to Watch
Track whether the city reports measurable results (response times, downtime, security incidents) and whether the claimed General Fund savings appear in later budget updates.
Coming Up

Typically discussed at City Council. Check back when the next agenda is published.

The Story

Two Rivers approved a three-year deal with All-In Technology: $79,600 per year through March 2029, plus a $16,500 first-year setup fee. The city keeps one full-time in-house IT position and shifts higher-level support and cybersecurity monitoring to the vendor. Staff says it will improve cybersecurity and save at least $50,000 a year; the real test is whether service improves and the savings show up in the budget.

Key Decisions
  1. passed 8-0 City Council ยท Mar 2, 2026

    26-033 Approval of Three-Year Professional Services Agreement with All-In Technology for Hybrid Service Model in the Amount of $79,600 Annually through March 2029

    Motion to approve contract as recommended by City staff

    Darla LeClair Yes
    Mark Bittner Yes
    Shannon Derby Yes
    Bill LeClair Yes
    Doug Brandt Yes
    Tim Petri Yes
    Bonnie Shimulunas Yes
    Scott Stechmesser Yes
    Adam Wachowski Absent
Record

  1. Staff discussed an upcoming retirement and said the city plans to outsource one full-time IT position and move to a hybrid model with one on-site IT professional plus a private vendor.

    Personnel and Finance Committee

  2. Staff said All In Technology was selected after an RFP for a three-year contract, with expected cybersecurity and modernization benefits and estimated savings of $50,000+ annually.

    Personnel and Finance Committee

  3. Council reviewed (no vote) a proposed three-year flat-rate hybrid IT model with All In Technology, described as keeping in-house Level 1โ€“2 support while outsourcing higher-level support, cybersecurity oversight, infrastructure management, and 24/7 monitoring.

    City Council Work Session

  4. The City Manager described the proposed cost as about $79,600 per year plus about $16,000 onboarding, with projected General Fund savings of roughly $50,000โ€“$60,000 per year.

    City Council Work Session

  5. City Council approved a three-year professional services agreement with All-In Technology for a hybrid IT service model that partially outsources IT services while retaining one full-time in-house IT position.

    City Council

  6. The approved contract cost is $79,600 annually through March 2029, with a first-year onboarding/setup cost of $16,500.

    City Council

  7. The Council vote on the contract was 8-0 and the motion passed.

    City Council
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