internal leaksmeter technology
Indoor leak detection and smarter water meter systems for homes.
Whether staff returns with a specific plan for high-usage alerts, bill messaging changes, and auto-pay protections, including any costs or system changes.
Typically discussed at City Council Work Session. Check back when the next agenda is published.
At a City Council Work Session, council members reviewed how Two Rivers handles sewer-bill credits after unexpected leaks. They generally supported keeping the current policy, but asked staff to look at high-usage alerts, clearer bill messaging, and auto-pay safeguards to reduce surprise withdrawals.
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Council discussed the city’s sanitary sewer credit policy for residents who have unexpected leaks, including balancing customer fairness with protecting the utility’s finances.
City Council Work Session -
Council generally supported keeping the current sanitary sewer credit policy.
City Council Work Session -
Council identified that residents can receive large bills before realizing their usage has spiked due to a leak.
City Council Work Session -
Council asked staff to explore improved customer notifications for high usage, clearer bill messaging about the policy, and safeguards for residents on auto-pay to reduce the risk of large automatic withdrawals after a surprise leak.
City Council Work Session